Refund policy

Three rules, in plain words. They apply to both the 1-year and the 3-year plan.

1. A duplicate or mistaken payment is refunded in full

If you pay twice for the same thing, or pay an amount you did not owe, tell us. We refund it in full.

2. If you stop early, nothing is refunded for the unused part

This is the same on every plan. You can stop at any time, and your service continues until the end of the period you have paid for. We do not refund the part you do not use.

3. If we end the service, or you leave because we changed the terms, we refund the unused whole months

We refund the unused part of the period you paid for, counted in whole months remaining, with the GST charged on it, in three cases:

  • we end the service;
  • we end your service and you are not at fault;
  • you leave because we changed the Terms, and you told us in writing before the change took effect.

How it is counted. We count the whole months left between the day your service ends and the last day of the period you paid for. Part of a month is not counted. The refund is the price you paid for that period, divided by the number of months in it (12 or 36), multiplied by the whole months left. The GST charged on that share is refunded with it, through a credit note.

  • 3-year plan. The service ends 14 months and 10 days after it started. 21 whole months are left, so we refund 21/36 of the price you paid, and the GST on that share.
  • 1-year plan. The service ends 5 months and 10 days after it started. 6 whole months are left, so we refund 6/12 of the price you paid, and the GST on that share.

“Fault” means illegal or abusive use of the service, or a material breach of the Terms of service other than non-payment. Not paying is not a fault: it leads only to written notice and read-only mode, as the Terms explain.

How to ask for a refund

Message us on WhatsApp +91 95693 13131 or write to erpsgworks@gmail.com with the date and amount of the payment. We reply within 24 hours on business days.

Related

Sections 10, 11 and 12 of the Terms of service cover payment, what happens if payment stops, ending the agreement, and changes to the terms.